Customer Testimonial: Message from Marney

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At Ease with iAccompany

At iAccompany, we are working to take the anxiety, uncertainty, and unknowns out of medical visits for your loved ones. Through our easy to use app, we created a user experience like no other. 

A nursing professional will meet your loved ones at their place of residence, travel with them to their appointment, sit it on the appointment while taking notes, accompany them on post-appointment activities,  see them safely home and send you a written report within 24 hours.

Using the app, you can book the appointment by selecting date, time, and pick up location of the visit. You can also track the vehicle as it travels so you know when they are picked up and returned safely home.

But you’ve heard enough from us – let’s hear from a current iAccompany user, Marney S.

Marney engaged with iAccompany as a way to help her sister, Kelly, who had a lot of medical appointments throughout the year and did not drive. As taking the bus was not an option, and getting rides from her 85-year-old mother was becoming problematic, Marney and Kelly decided they needed to find a different solution to get Kelly to her many medical appointments.

From the start, Marney was very pleased with iAccompany.. “The iAccompany website as well as the mobile app has a very good user experience. Minimal clicks, and at a glance you can look at all the upcoming scheduled appointments very clearly.”

Booking appointments through the website (www.iaccompany.ca) or the app are simple procedures, as you can see below:

iAccompany 3 step process to book your appointment

Book your appointment today!

“Even if you have more than one family member using iAccompany, you can personalize their profile with their name and photo, so you can see their schedule clearly to keep you organized.”

Marney suggests spending some time setting up your health profile, as it is important to match the needs of the patient to the nurse. She also was happy that the app safely keeps the information, such as the address of the patient, as it makes the process even easier when booking your next appointment with an iAccompany family representative. You can even personalize the nurse that meets with your loved ones to allow them to build a friendship (based on availability).

“My sister found it comforting to have the nurse with her in the car. It put her at ease going into the appointment and also gave me peace of mind knowing she had someone to go with her,” said Marney.

Following the appointment, Marney also was pleased that if your loved ones need further lab work done, or needs to pick up a prescription, the nurse is there to do that as well.

After your loved one is returned safely home, the nurse sends you a formal report of what was discussed, questions that were asked and answered, as well as any suggestions the doctor or nurse have for your loved one. 

“The iAccompany reports from the nurse after the appointments had the appropriate amount of detail. What I liked is that it included recommendations from the nurse for the patient or caregiver, which we did discuss between myself and my family member,” said Marney. “From that we were able to make improvements for her future appointments which was quite helpful.”

As far as recommending iAccompany, Marney said she absolutely would recommend it for people in the same situation she is in.

“iAccompany is great if you have a loved one that needs to get to appointments and for whatever reason you’re having a difficult time getting there. They accompany them right into the appointment, and help them through the instructions that they receive from the doctor,” said Marney. “What’s nice about iAccompany as well is that if your loved one needs further lab work or to pick up prescriptions on the way home, they will do that for you as well.”

It is difficult to always be there when you have time constraints, and sometimes impossible if you live in a different geographical location. Allow iAccompany to help alleviate the guilt of not being there, while keeping you involved in the process of your loved ones health.

“The iAccompany experience for me really gave me the peace of mind that my loved one was getting to her appointment at the right time, at the right place, and just getting the healthcare that she needed.” Marney S.

 

The Solution

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Many stresses and pressures revolve around being a caregiver for your loved ones. Oftentimes, caregivers will develop their own physical or mental health issues as a result of the stress they take on. It is human nature to want to care for the people who once took care of us, but it can be a big responsibility. 

We at iAccompany are looking to help you alleviate that stress – particularly the stress that comes with attending your loved one’s medical appointments.

At iAccompany, we’ve leveraged the technology we’re all so accustomed to using. By simply opening the iAccompany app or going to www.iaccompany.ca, you can immediately book an appointment for your loved one. A pickup time will be established and a family representative will meet them at the specified location to accompany them to their appointment. 

From there, a family representative will sit in on the appointment with the healthcare provider to ensure accurate communication between your loved one and their doctor. Notes will be taken on your behalf, as well as any questions you may have will be answered. 

When an adult child lives in another city or cannot attend medical visits themselves, they often get an incomplete picture of what the doctor prescribed. When the adult child tries to gain more information from their elder parent they often get vague responses or misinformation, and following up with the doctor’s office can be unsuccessful. 

Following the appointment, the iAccompany family representative will travel home with your loved one and make any stops necessary to pick up medications, complete any lab tests, or for general accompaniment following the doctor’s visit. 

Once the patient is safely at home, you will receive a same day post-appointment report of what was discussed at the appointment as well as the answers to any additional questions that were asked on your behalf. The full report is crucial in allowing the adult child to understand and communicate with their parents about their health issues, ensuring nothing is left to chance. 

As a working parent – with a family or child(ren) of your own to look after – it can be difficult to keep up with a busy schedule. In addition, the needs of an elder parent can be overwhelming on top of your usual responsibilities. 

With our app, our customers can personalize their experience by requesting the same family representative (subject to availability) to accompany your loved one.  You can also track their trip to and from the doctors’ office so you can stay connected even if you cannot be there in person.

At iAccompany, we make it easy to continue to care for your aging parents, especially when your schedule becomes overwhelming. It is common to feel guilty, anxious, or stressed when taking care of your loved ones, and we are here to ease that stress. 

 

The Problem

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According to Statistics Canada, 1 in 4 Canadians aged 15 and older said they had cared for or helped someone, who had a long-term health condition, a physical or mental disability, or problems related to aging (2018). This past year was all about looking out for the older generation and taught us valuable lessons. Almost everyone in life will get an opportunity to be a caregiver at some point, whether it be for a parent, grandparent, sibling, or other relative – there comes a time for all to need help. 

The majority of people have no problem stepping in when they are called upon. However, life doesn’t always make it so simple.

It is a very difficult transition when adult children start to take care of their aging parents. The majority of the time, elders look to their family members – be it their child(ren), in-laws, nieces and nephews, grandchildren, and so on. Family members are the number one support system when it comes to giving long-term care and support to elderly adults. 

Whether it be that your elder parent can no longer drive, or they develop a health issue that restricts them physically and/or mentally, something often occurs that demands a little more time and effort from those willing to help. 

Often, providing that care is not as easy as it sounds. Time constraints, geography, and other issues often arise and adult children are forced to make difficult decisions. 

Although you always want to be there for your loved ones as they age, it is not always realistic in a world of work, extra-curriculars, and taking care of your own family or children. 

It can be very stressful for the adult child as they watch their parents age. They want to be there to support them, to bring them to appointments, pick up medications, and discuss action plans with the doctor – but it’s not always easy to schedule and can be time consuming. A challenge to say the least when you consider the balance of your current responsibilities. 

Your aging parents’ or loved one’s medical appointments are critical to their quality of life.  The appointment is a closed conversation between the patient and doctor.   Important details may be left out when trying to communicate with your loved one following the appointment. Such miscommunication can cause problems and leave you feeling guilty for not being there.   Even worse, miscommunication can lead to circumstances that severely impact your loved one’s quality of life.

The burden that caregivers often feel can lead to mental or physical health issues for themselves – creating more stress for everyone involved.

That’s why iAccompany is here to help.

iAccompany is an easy to use service that brings you peace of mind when it comes to your loved one’s medical appointments. By providing healthcare professionals to bring your loved ones to and from appointments, asking the questions you are concerned about, accompanying patients for lab visits or to the pharmacy after the appointment, and writing a formal report for you to review on your own time – iAccompany is your eyes and ears. The app makes it easy to book appointments, and even track progress when you can’t be there. iAccompany knows how overwhelming medical appointments can be and is here to make both the lives of your loved ones as well as yours that much simpler.